Welcome to Pockethost.in ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data of our tenant administrators, teachers, parents, and students. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you deploy and use our multi-tenant SaaS platforms.
1. Information We Collect
We collect information necessary to provide and optimize the SaaS management system. This includes:
- Tenant Profile Data: Full name, email address, mobile phone number, and physical institute address collected during registration.
- Student & Parent Information: Enrollment details, names, mobile numbers for alert dispatchers, and outstanding invoice balances uploaded by institute admins.
- Academic Data: Notice announcements, class rosters, and test questions/grading answer keys.
- Log & Usage Information: IP addresses, browser specifications, operating systems, and page navigation logs collected for security and system monitoring.
2. How We Use Your Data
We process collected data to fulfill our licensing commitments, including:
- Configuring and securing isolated tenant database instances.
- Executing automated, credit-based parent notifications via our WhatsApp Bot integrations.
- Generating online MCQ scorecards, reports, and administrative ledgers.
- Troubleshooting system errors, improving speed index metrics, and securing platform APIs.
3. Data Security and Isolation
Pockethost.in enforces advanced security controls to protect cross-tenant configurations. We implement PostgreSQL Row Level Security (RLS) policies on shared nodes, ensuring that teachers, students, and admins can only access records matching their verified tenant token credentials. Data transmissions are encrypted using standard SSL/TLS protocols.
4. Data Sharing and Disclosures
We do not lease or sell student, teacher, or administration details to advertisement brokers. We only share information with third-party service providers (like messaging gateways and hosting partners) necessary to fulfill our core operations.
5. Your Rights and Controls
As a school administrator or tenant holder, you hold access control over the data uploaded to your dashboard. You can download local csv spreadsheets of your directories or delete historical logs in your administration panel. For complete database purging requests, you can contact support.
6. Contact Information
For questions or updates regarding this policy, please reach out to our privacy compliance desk at:
Email: support@pockethost.in
Mobile: +91 63059 66652